Dates you can stand behind
Every message, photo and notice is timestamped when it happens. When someone says it was never reported, you show the defect: raised, photographed, notified, dated.
Defects get fixed. The building keeps the receipts.
RectifyHQ tracks every defect from the first photo to the final sign-off — the notices to the builder, their replies, the inspections, the committee's decisions — in order, with dates. And when the builder goes quiet, it tells you what the sensible next step is, and when.
Guidance, not legal advice. The committee still decides and still signs.
Open
Defect #3 — cracked render, west wall
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Priya
Crack has widened since the inspection in May.
3 photos
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Notice sent to Harbourline Constructions
drafted by RectifyHQ, approved by Marie, sent by email from the Scheme's address
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Correspondence · received
From Harbourline, via email
“Our engineer will assess. Please allow 4–6 weeks.”
Filed automatically
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Next step — no assessment booked. Suggested: written follow-up citing the 6 Aug notice, request a date within 14 days.
Draft ready for the committee. -
Follow-up approved 3–0 and sent
Rolling out
One defect, one timeline, nothing dropped.
Every notice you send and every reply you get is filed to the defect the moment it happens. When the builder's "4–6 weeks" turns into eight, RectifyHQ notices before you do — and has the follow-up drafted.
Nothing goes to the builder without a committee member's approval.
Rolling out
You'll always know what a sensible next step looks like.
Most committees fight their first defect blind. RectifyHQ has seen the pattern before: what usually comes next, how long is reasonable to wait, what to put in writing, and when it's time to involve someone qualified.
It suggests. It never sends, escalates or signs on your behalf.
Where this defect stands
- Notice given6 Aug
- Builder acknowledged20 Aug
- No assessment booked as of todayday 34
Commonly next: a dated written follow-up that references the original notice and asks for an inspection date. Keep the tone plain; keep a copy.
If there's no date within 14 days, this is usually the point to seek qualified advice.
And when it goes to a claim, a hearing or an insurer —
Closed isn't gone
A fixed defect's Chat archives itself but stays searchable forever. When the same wall cracks again in three years, its whole history is one search away.
Hand it over in one export
Lawyer, insurer or engineer wants the file? Export the defect — messages, photos, notices, replies and decisions — instead of screenshotting a group chat.
Start the record before you need it.
The best time to start keeping evidence was the day the building settled. The second-best time is today.
Get started